Need help? Email us.
TipLingo is built and supported by a small team. Every email is read by a real person, and we usually reply within one business day.
Email support@tiplingo.comPlease include your device (iPhone model + iOS version) and a brief description of the issue. Screenshots help us debug faster.
Frequently asked questions
How much does TipLingo Pro cost?
TipLingo Pro is $4.99/month or $39.99/year (yearly saves about $20 vs paying monthly). All prices are in USD. Sign-up is free; you can try translation, currency conversion, and tip calculation without a subscription.
Is a trial period available?
TipLingo Pro does not currently include a complimentary preview period through the App Store. You can use TipLingo's translation, currency conversion, and tip calculation features at no charge without a subscription, and upgrade to Pro at any time for expanded usage. Pricing is $4.99/month or $39.99/year.
What's included in TipLingo Pro?
Expanded daily text and voice translations, expanded menu and receipt scans, a faster higher-quality AI model, priority AI queue, saved phrasebook access, offline language packs for the most common phrases, and exclusive Pro features.
How do I cancel my TipLingo Pro subscription?
On iOS: open the iPhone Settings app → tap your name at the top → tap Subscriptions → tap TipLingo → tap Cancel Subscription. On the web: open TipLingo, go to Account → Manage subscription, which opens the customer portal where you can cancel anytime. Canceling stops future renewals; access to Pro continues until the end of the current billing period.
How do I request a refund?
For iOS purchases, refund requests are handled by Apple at reportaproblem.apple.com — sign in with the same Apple ID, find the TipLingo charge, and tap Report. For web subscriptions, email support@tiplingo.com with your order details and we'll review your request within 1 business day.
How do I restore purchases on a new device?
Open TipLingo → tap Account → tap the paywall → tap Restore Purchases. On iOS this re-syncs your StoreKit receipt with RevenueCat. On the web, sign in with the same Google account you used at checkout.
I can't sign in with Google. What should I do?
First, make sure you're signed into the same Google account in your default browser. If sign-in still doesn't complete on iOS, force-close TipLingo, reopen, and tap Sign In again. If that doesn't work, email support@tiplingo.com with a screenshot and we'll help you within 1 business day.
How do I delete my account and data?
Email support@tiplingo.com from the address tied to your account and we'll permanently delete your account, all saved tip logs, vault entries, lost-luggage claims, and translation history within 7 days. We'll send a confirmation email when deletion is complete.
Are my Travel Vault documents private?
Yes. Vault entries are stored under your account on our servers and synced only when you're signed in. The optional 4-digit Vault PIN is stored locally on your device as a SHA-256 hash — it never leaves your phone. We do not share Vault data with any third party.
What is the Lost Luggage feature?
Lost Luggage helps you organize the information airlines ask for when filing a delayed, damaged, or lost-baggage claim — flight number, bag description, contact info, receipts, and photos. You can export a PDF with photos to attach to the airline's claim form. TipLingo does not file claims for you and cannot guarantee airline reimbursement.
Does TipLingo work offline?
Tip calculations, currency conversion (cached rates), saved phrasebook entries, and your Travel Vault work offline. Live AI features — translation, menu scanning, receipt scanning — require an internet connection. Pro users get offline language packs for the most common phrases.
What languages does TipLingo support?
TipLingo translates between 50+ languages including Spanish, French, Italian, German, Japanese, Korean, Mandarin, Cantonese, Portuguese, Russian, Arabic, Hindi, Thai, Vietnamese, Hebrew, Turkish, Polish, Dutch, Swedish, and many more. Text translation, voice translation, menu scanning, and receipt OCR all support every listed language.
Manage your subscription
- iOS: Settings app → your Apple ID name → Subscriptions → TipLingo → Cancel Subscription.
- Web: Open TipLingo → Account → Manage subscription (opens the customer portal). Cancel, change card, or download invoices.
- Refunds: iOS purchases — reportaproblem.apple.com. Web purchases — email support@tiplingo.com.
Still need help?
Reach out directly — we want to hear from you.
Email support@tiplingo.com